Privacy Policy

Effective Date: 12/02/2025

MLOGTECH Ltd. ("we", "our", "us") respects your privacy and is committed to protecting the personal data of our users and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services and mobile applications (the "Services"), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Who We Are

MLOGTECH Ltd. is a technology company specialising in software development and logistics solutions. We are registered in the United Kingdom under company number [Insert Company Number], with our registered office at [Insert Full Company Address].

We are the data controller responsible for your personal data.

2. Data We Collect

We may collect and process the following categories of personal data:

a. Identity Data

• Full name
• Title
• Date of birth (if applicable)

b. Contact Data

• Email address
• Telephone number
• Address

c. Technical Data

• Device information
• IP address
• Browser type and version
• Operating system and platform

d. Usage Data

• Information about how you use our website, app, and services

e. Location Data

• GPS data (used for real-time delivery tracking and logistics management)

f. Transaction Data

• Details about payments and services you've purchased from us

g. Image and Signature Data

• Photographs or signatures collected via the App as proof of delivery

3. How We Collect Data

We use different methods to collect data from and about you including:

• Direct interactions – You may give us your data by filling in forms, or by corresponding with us by post, phone, email or otherwise.
• Automated technologies – As you interact with our website or App, we may automatically collect technical data via cookies and similar technologies.
• Third parties – We may receive personal data from analytics providers, delivery partners or public sources.

4. Legal Basis for Processing

We only process your personal data where we have a lawful basis, including:

• Consent – Where you've given us clear consent to process your data.
• Contractual obligation – To perform the contract we're about to enter into or have entered into with you.
• Legal obligation – To comply with UK law or regulatory obligations.
• Legitimate interests – For our operational and business interests, provided these do not override your rights.

5. How We Use Your Data

We use your data to:

• Deliver our services and manage your account
• Process and manage deliveries using the App
• Personalise your experience
• Improve our website and mobile app
• Maintain security and prevent fraud
• Send service-related notifications and updates
• Comply with legal and regulatory obligations

6. Sharing Your Data

We may share your data with:

• IT and system administration service providers
• Delivery and logistics partners
• Cloud service and data storage providers
• Legal or regulatory authorities where required
• Third-party analytics or customer support tools (e.g., Google Analytics)

We do not sell or rent your data to third parties.

7. International Transfers

We may transfer your personal data outside the UK. Whenever we transfer your personal data, we ensure a similar degree of protection is afforded by implementing at least one of the following safeguards:

• Use of specific contracts approved by the UK government
• Transfers to countries deemed to provide adequate protection under UK law

8. Data Security

We have implemented appropriate technical and organisational security measures to prevent your personal data from being lost, used, or accessed in an unauthorised way, altered, or disclosed.

These include encrypted communications, secure servers, access controls, and internal policies on data handling.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax, accounting or reporting requirements.

By law, we may have to keep basic information (e.g., identity, contact and transaction data) for up to 6 years after our relationship ends.

10. Your Legal Rights

Under data protection laws, you have rights including:

• Right to access – You can request a copy of your personal data.
• Right to rectification – You can request correction of inaccurate or incomplete data.
• Right to erasure – You can request deletion of your personal data, where applicable.
• Right to restrict processing – You can ask us to suspend processing of your data.
• Right to data portability – You can request transfer of your data to another service provider.
• Right to object – You can object to us processing your data for direct marketing or legitimate interests.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise any of these rights, please contact: [Insert Data Protection Officer Email]

11. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can set your browser to refuse all or some browser cookies.

For more information, see our [Cookie Policy].

12. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated "Effective Date".

14. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data protection rights, please contact:

MLOGTECH Ltd.
Elton Business Park, Russel House, Hadleigh Rd, IP2 0DD – Ipswich, UK

Email: hello@mlogtech.com